Brooklyn, NY | bpollard.j@gmail.com
EDUCATION
University at Albany, SUNY. Bachelors of Science
· Degree in Interactive User Experience with a concentration in Human Behavioral Psychology.
EXPERIENCE
Prudential Financial - Sr. UX Design Lead - MyPru June 2024 - Present
· Owning and leading the design of the authenticated MyPru experience.
· Partnering with Product Owners to meet user needs and business Goals.
· Creating new MyPru user flows such as Profile, Migration, Link Product, E-delivery and Tax Center.
· Testing with developers on product enhancements and design launches.
· Working cross functionally with Design System, BA’s, Research, Tech leads, ADA, Scrum leaders, the Development team and Leadership.
· Analyzing testing data, creating read outs and socializing results to leadership.
Prudential Financial - Sr. UX Designer - Pru.com May 2023 - June 2024
· Designing mobile first for the Prudential.com front door website using DST components.
· Conducting discoverability research including UX audits and competitive research.
· Facilitating design workshops with product and business stakeholders, solving a design problem and making them feel heard.
· Iterate solutions with the ADA team to guarantee our designs are accessible and compliant.
· Using clickable Figma prototypes, conducting user testing sessions through Userzoom.
· Owning and running quarterly team retrospective workshops that reflect on the past quarters teams work and feelings.
Modus Create - Sr. UX Designer February 2021 - April 2023
· Partnered with clients such as Verizon, Marriott and Century Link.
· Designed the My CenturyLink 5.0.0 mobile app for iOS and Android in light mode and dark mode.
· Created XD prototypes so our developers can download assets and see element specs.
· Updated style guide for the mobile app, improving and organizing element/icon placement, colors, and sizing.
· Redesigned Verizon's user navigation on their iOS cloud based application.
· Designed Marriott’s new commission inquiry submission feature that reduced customer support calls to the IPC team and helped improve customer satisfaction.
Quest Diagnostics - UX/UI Designer October 2020 - February 2021
· Designed the UX and UI for the responsive Quest web application.
· Introduced a Lean UX approach to the team which emphasized rapid sketching, prototyping, user
feedback and design mockups.
· Simplified complex data heavy mobile responsive UI’s into modern designs.
· Created customer journey maps that helped focused on a specific user’s interaction.
a4 Media, by Altice USA - UX/UI Designer June 2019 - January 2020
· Designed the View Plans List and other responsive UI’s for Athena media planning platform.
· Conducted scripted usability testing sessions with our end users, Account Executives.
· Discovered specific pain points including validation for users and navigation.
· Collaborated with required project stakeholders to define problems and possible solutions.
· Managed two UX Design interns, delegated design, prototyping and user flow responsibilities.
The Princeton Review - UX/UI Designer November 2018 - June 2019
· Studied user behavior through button CEID tracking codes in Google Analytics.
· Collaborates closely with front-end engineers to develop my designs.
· Designed low to high fidelity wireframes for our desktop and mobile web pages.
· Communicates daily with our CEO and CPO to review weekly progress and results.
· Created project tickets for our engineers using FogsBugz to deliver assets.
PayPossible - UX/UI Designer September 2018 - November 2018
· Translated concepts into wireframes and mockups that lead to intuitive user experiences.
· Facilitated product visions by researching, sketching and prototyping user experiences for products.
· Designed user stories and user journeys optimized for a wide range of devices and interfaces.
· Incorporated Material Design Bootstrap Library in my designs for our Web App.
SKILLS / INTERESTS
· Software Proficiency: Figma, Adobe XD, Sketch, InVision, Slack, Userzoom, Jira, Trello.
· UX Skills: DST components, working cross functionally, ADA compliance, wireframing, user interviews and usability testing, prototyping, and facilitating design and retro workshops.
· Interests: The design of everything, Mobile UX, International Human Rights, Lacrosse and Soccer.