Brooklyn, NY    |    bpollard.j@gmail.com

  

EDUCATION

University at Albany, SUNY.                                                                                      Bachelors of Science

·       Degree in Interactive User Experience with a concentration in Human Behavioral Psychology.


EXPERIENCE

Prudential Financial - Sr. UX Design Lead - MyPru                            June 2024 - Present

·       Owning and leading the design of the authenticated MyPru experience.

·       Partnering with Product Owners to meet user needs and business Goals.

·       Creating new MyPru user flows such as Profile, Migration, Link Product, E-delivery and Tax Center.

·       Testing with developers on product enhancements and design launches.

·       Working cross functionally with Design System, BA’s, Research, Tech leads, ADA, Scrum leaders, the Development team and Leadership.

·       Analyzing testing data, creating read outs and socializing results to leadership.

Prudential Financial - Sr. UX Designer - Pru.com                            May 2023 - June 2024

·       Designing mobile first for the Prudential.com front door website using DST components.

·       Conducting discoverability research including UX audits and competitive research.

·       Facilitating design workshops with product and business stakeholders, solving a design problem and making them feel heard.

·       Iterate solutions with the ADA team to guarantee our designs are accessible and compliant.

·       Using clickable Figma prototypes, conducting user testing sessions through Userzoom.

·       Owning and running quarterly team retrospective workshops that reflect on the past quarters teams work and feelings.

Modus Create - Sr. UX Designer                            February 2021 - April 2023

·       Partnered with clients such as Verizon, Marriott and Century Link. 

·       Designed the My CenturyLink 5.0.0 mobile app for iOS and Android in light mode and dark mode.

·       Created XD prototypes so our developers can download assets and see element specs.

·       Updated style guide for the mobile app, improving and organizing element/icon placement, colors, and sizing.

·       Redesigned Verizon's user navigation on their iOS cloud based application. 

·       Designed Marriott’s new commission inquiry submission feature that reduced customer support calls to the IPC team and helped improve customer satisfaction.

Quest Diagnostics - UX/UI Designer                            October 2020 - February 2021

·       Designed the UX and UI for the responsive Quest web application.

·       Introduced a Lean UX approach to the team which emphasized rapid sketching, prototyping, user

feedback and design mockups.

·       Simplified complex data heavy mobile responsive UI’s into modern designs.

·       Created customer journey maps that helped focused on a specific user’s interaction.

  a4 Media, by Altice USA - UX/UI Designer                            June 2019 - January 2020

·       Designed the View Plans List and other responsive UI’s for Athena media planning platform.

·       Conducted scripted usability testing sessions with our end users, Account Executives.

·       Discovered specific pain points including validation for users and navigation.

·       Collaborated with required project stakeholders to define problems and possible solutions.

·       Managed two UX Design interns, delegated design, prototyping and user flow responsibilities.

The Princeton Review - UX/UI Designer                            November 2018 - June 2019

·       Studied user behavior through button CEID tracking codes in Google Analytics.

·       Collaborates closely with front-end engineers to develop my designs.

·       Designed low to high fidelity wireframes for our desktop and mobile web pages.

·       Communicates daily with our CEO and CPO to review weekly progress and results.

·       Created project tickets for our engineers using FogsBugz to deliver assets.

PayPossible - UX/UI Designer                                 September 2018 - November 2018

·       Translated concepts into wireframes and mockups that lead to intuitive user experiences.

·       Facilitated product visions by researching, sketching and prototyping user experiences for products.

·       Designed user stories and user journeys optimized for a wide range of devices and interfaces.

·       Incorporated Material Design Bootstrap Library in my designs for our Web App.

 

SKILLS / INTERESTS

·       Software Proficiency: Figma, Adobe XD, Sketch, InVision, Slack, Userzoom, Jira, Trello.

·       UX Skills: DST components, working cross functionally, ADA compliance, wireframing, user interviews and usability testing, prototyping, and facilitating design and retro workshops.

·       Interests: The design of everything, Mobile UX, International Human Rights, Lacrosse and Soccer.