CenturyLink

iOS Mobile App

Android App

V. 5.0 has been accepted on both app stores on September 7th, 2022.

 

My Role

I am the sole UX Designer that is currently working on the CTL Mobile App.

I work with the Product Owner.

And I work with an engineering team which is made up of multiple iOS and Android developers.

 

product & approach

The My CenturyLink app brings management of your account and services into one place.

Our goal was to adopt a Material Design style that can be used for both iOS and Android.

I would create 1 design comp for both iOS and Android.

The app will use native controls.  And Series 5 will use our Reusable Patterns

 
 

challenges

Receiving CTL Mobile App Designs from previous designers

The previous designer gave me a 30-minute run down of the entire mobile app. Which was not enough time to really get a good foundation of a project. During the 30-minute review they warned me that the files are not up to date and things are somewhat all over the place.

There were many challenges in the design hand off to me mainly because of the number of times designers were changed on this project. Think of a game of Telephone. You say a message to your friend but by the time it gets to the last person on the line, the message gets changed a couple of times. So that is what happened in this case.

XD Prototype links were broken

(This is where XD is lacking, and using Figma would be better)

When receiving the Style Guide, it was inconsistent throughout the file.

- iOS and Android had different number of assets - there should always be the same amount of assets.

- There was old styling and old elements that were on the Patterns page that were not being used anymore in design mockups.

 

App Overview (5.0.0) \ App Overview (5.1.0)

In this code release (5.0.0), there should only be certain features that should be developed. The current designs did not reflect that.

The current designs contained features that were never finished and not thought out or that were just scrapped entirely.

Therefore, a new set of designs had to be created. This new line will only contain what actually needs to be designed.

This is helping the developers to focus on what needs to be coded.

 
 

Style Guide

The Style Guide for our Patterns page needed to be improved. There were outdated elements that we don’t use anymore, and icons were scattered across the page.

Therefore, I started to reorganize and update the entire Patterns page so we can always go back there for 1 source of truth.

The first thing I tackled was icons. Then I moved on to element specs.

I have been working on consolidating and organizing our icons. And making sure there are icons for both Light Mode and Dark Mode.

The end goal here is for us to always go back to 1 source of truth.

 
 

Working with the Development Team

I work with the development team to provide all the assets needed for the 5.0.0 release.

I have designed for iOS + Android Light Mode and Dark Mode | Mobile + Tablet Portrait and Landscape. If a dev has a problem with a pattern or an element or icon, they will ask me for help.

I create XD prototypes for our developers to download any needed assets, or to see specs and styling such as font name, color hex code, element sizing and screen padding.

This prototype is an overview of all the main features which is called: App Overview (iOS)

 
 

We work together to test if elements are coming out well on different devices.

For example, we had to make sure that our elements were being responsive or not pixilating when they were on Tablet view.

 
 

Bright Speed Hand Off

Recently, I had to make sure that our mobile app was ready to hand off to the Brightspeed team.

The parent holdings of Century Link is selling a portion of the company to another firm. I had to hand over the app to the Brightspeed team, so they can brand it themselves.

Before I could do that, or even start to organize and rename screens, there were more stories that needed to be designed for our devs.

I completed all those UI’s for the needed feature stories. After that was done, I could then work on preparing all the documents for design hand off to Brightspeed.

I had to rename all the UI’s. I then had to put them in the correct updated order that it should be in.

I created a copy of each individual XD file that was meant to be uploaded. A confluence page was created for me to upload all the XD files. I uploaded all the needed XD files, so their developers can just download the file directly from the Confluence page.

 

Results

Altogether, there were about 92 Features that had to be designed. V. 5.0 has been accepted on both app stores on September 7th, 2022.

 
 
 

Both XD iOS and Android prototypes now have the same amount of assets and icons.

Before, the XD iOS and Android prototypes did not have the same number of assets, were disorganized and having different size icons.

Also, all icons are now organized into our Patterns page.

Below is an example of the Apple App Store images. There were 3 different sizes that needed to be uploaded.

iPhone 5.5” Display: 1242x2208 pixels | iPhone 6.5” Display: 1242x2688 pixels | iPad Pro (3rd Gen) 12.9” Display: 2048x2732 pixels